Hotline: (+30) 697 4844112

 REFUNDS / CHANGES

You have the right to return the products you have purchased and without having to tell us why you wish to return, within 14 (14) days of the date you receive them. In this case, you will only be charged for direct transport costs. Refund is not possible.

Please note that refunds are accepted only if:

  1. Contact line 2610-240404
  2. The product has not been worn further
  3. CrystalStones special tag and product labels have not been removed or destroyed in any way
  4. No tracks have been removed from the watch bracelet or any modification has been made.
  5. Return all product vouchers such as the box, warranty, operating manuals and proof of purchase, as all of the above are part of the product
  6. Send us the products by courier: ΓΕΝΙΚΗ ΤΑΧΥΔΡΟΜΙΝΗ.

Please ensure that the shipment of the shipment is safe so as not to cause any damage during transport.

Please be advised that CrystalStones will not be liable in case of loss or destruction of the product when transferring the refund.

Please be advised that CrystalStones is not responsible for any damage and damage to the products after use and is under no obligation of replacement. In order to replace any kind of product repair, only the Delegation itself is competent. In order to better serve our customers, our company undertakes the transportation and receipt for repair of products to and from the respective delegation. In this case the shipping costs are charged to our customers.

 

Please note the following:

* Your order can not change delivery address once it leaves our company.

* All orders require a signature from the recipient upon delivery.

* If the courier does not find you at the address you stated, it will leave you an alert note to contact him and arrange a new delivery time.

* Orders within Greece are delivered from 9.00 am until 8.00 pm (depends on delivery area)

 

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